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Wasabi vs backblaze12/27/2023 Then, the failures began rolling in every night-backups would time out, jobs would retry and fail. DTC successfully tested the service with a small number of endpoints, but the trouble started when they attempted migrating more than 75. "The transition to the integrated provider was a failure," Smith lamented. He eventually got the solution up and running and was resolved to make it work, but he still needed to smoke test it at scale. He spent more than 75 hours trying to reconfigure DTC’s entire platform to meet the provider’s needs. At $0.01/GB, it was more expensive than simple object storage, but the anticipated time savings of managing resources with a single vendor was worth the extra cost for Smith-until it wasn’t. Smith looked around again, this time finding a service that integrated both compute and object storage. "If you need something and you need it fast, Glacier will hit you hard," he said, referring to the service’s warming fees and retrieval costs. He tried Amazon Glacier, but found it cost DTC even more money than Amazon S3 due to the sheer number of objects most dentists need to restore-like hundreds of thousands of X-rays. So, Smith looked for other budget lines to offset that investment, turning his gaze to backup storage. A different project he was working on involved moving DTC infrastructure from self-hosted to a data center, and that came at a price. "The kicker hit this year," Smith said of the decision to drop Amazon S3 in 2020. The early savings realized from switching to MSP360 offset the cost of Amazon S3 for a while, but as the amount of data being backed up swelled in line with new business and new retention policies, the Amazon bills started to add up at a troubling rate. Over the intervening years, they onboarded more than 200 new clients and lengthened retention policies based on evolving HIPAA requirements. Plus, it was one of the only ones out there that I knew of that backed up directly to object storage."Īt the time, DTC chose Amazon S3 to handle that object storage. Smith explained, "The more licenses you buy with them, the lower the price per license. Reliability necessitated the change, but the cost and ease of the managed backup software sealed the deal. Knowing they could no longer trust their legacy application, DTC implemented MSP360-backup and recovery software for MSPs-to manage backups moving forward. "We're taking care of people's livelihoods," he attested. As a hands-on leader within DTC, he is responsible for backing up 6,000+ endpoints on 500+ servers at more than 450 dental and doctor's offices in the mid-Atlantic region, and he considers it a serious responsibility. Smith never wanted to hear, let alone speak those words again. In the end, it wasn't there, and that file was definitely important," he admitted. We went through the whole fiasco of working with the backup provider's support team. "The application we were using said they had it backed up, but we couldn't pull it down. "We lost your data." It's a phrase that haunts managed IT service providers, and one Nate Smith had to explain to a client shortly after starting at DTC in 2016.
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